For more information about log files in a log archive, see Server Log Files in a zipped archive. If you think you may need old logs for any reason, for example, to compare with new logs after doing an upgrade, or to send to Tableau Support when troubleshooting a server issue, create a zip archive, and move the archive to a safe location that is not part of your Tableau Server infrastructure. The easiest and safest way to gather and view server log files is to create a log archive, which is a zipped collection of logs from all nodes in a cluster. Some logs are written to other locations. Most Tableau Server logs are written to a location in the data directory. Doing this can cause unexpected behavior or server downtime. Tableau Server log files on an active clusterĪs a best practice you should not edit or delete log files in an active Tableau Server installation. For details about processes or services you might find logs for, see Tableau Server Processes. New services and processes are added periodically to support new functionality.
Note: The specific directories and logs generated by Tableau Server depend on the version of server you are running, and which processes you have configured. When you open a case with Support, you may be asked to send log files from your server. In some cases, system administrators may be able to look at logs and find clues to what is happening, but in most situations the Tableau Server logs are most useful for Tableau Support. Log files can be useful in helping to identify and fix issues that Tableau Server is having. Looking for Tableau Server on Linux? See Server Log File Locations. The extent of information in the logs depends on which service is writing the logs, what the logging levels are set to, and what is happening on the server. These log files include information about what is happening on the server, what the service or process is doing, and what, if any errors or warnings are generated. Each service that runs as part of Tableau Server generates its own logs. Tableau Server generates log files as a normal part of its functioning.
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